Where do you ship?
Shipping destinations can vary by product and availability. The checkout will show whether delivery is available to your address and any product-specific shipping restrictions that apply.
When will my order be shipped?
Orders are processed according to the timeframe shown for the product, at checkout, or in your order confirmation.
Processing time is separate from transit time. Pre orders, reservations, launches, customized products, or limited-stock items may follow different fulfillment timelines.
How long does delivery take?
Estimated delivery times are shown at checkout, on the relevant product page where applicable, or in your order confirmation.
Delivery estimates can vary by destination, product, shipping service, customs processing, carrier delays, and other circumstances outside our reasonable control.
How can I track my order?
Where tracking is available, you will receive shipping or tracking information after dispatch. Some delivery services or destinations may provide limited tracking.
Do I need to pay customs duties or import taxes?
Taxes, duties, and import charges depend on the destination and shipping arrangement. Where these charges are collected in advance, they will be shown at checkout.
If they are not prepaid, your local customs or tax authority may charge import duties, VAT, clearance fees, or other applicable charges.
What happens if my package is delayed?
Delays can occur because of courier issues, customs processing, weather, peak periods, operational disruptions, or other external factors.
If your order is significantly delayed beyond the latest information provided, contact our support team and we will help investigate.
What should I do if my package is marked delivered but I did not receive it?
Please first check around the delivery location, with household members, neighbors, reception, or any designated safe place. If tracking is available, contact the carrier using the tracking details.
If the package still cannot be located, contact our support team and we will assist you.
What should I do if my order arrives damaged?
If your order arrives damaged, contact us as soon as reasonably possible, ideally within 7 days of delivery, and include photos of the packaging and product where possible.
We will review the issue and arrange the appropriate support, replacement, repair, refund, or other remedy where applicable. This recommended reporting period does not remove any mandatory consumer rights.
What if my shipping address is incorrect?
Please contact us as soon as possible if you notice an incorrect shipping address. If the order has not been dispatched, we may be able to update it.
After dispatch, changes may not be possible. If a shipment is returned or needs to be resent because of incorrect information, additional shipping costs may apply where appropriate.
Why did my order arrive in multiple packages?
An order may be shipped in more than one package when items have different availability, fulfillment locations, shipping requirements, or dispatch times. Where available, separate tracking information will be provided for each shipment.
